Raise a Concern - Recent Decisions

The following list shows the recent decisions made by the Institute of Trichologists, the Investigation Committee, and the Registration Council. 

Date

Complaint Reference

Summary

More Info

29th December 2025

KZ010126

A complaint was submitted to the Institute of Trichologists against a registered trichologist (RT) regarding concerns over an suspected incorrect and inconsistent diagnosis. The complainant received a conflicting diagnosis from different healthcare provider following the initial diagnosis from the registered trichologist (RT).

27th June 2025

BA010625

A complaint was submitted to the Institute of Trichologists against an individual who is not currently on the register of the Institute of Trichologists, regarding lack of treatment results, services carried out, and lack of communications from the individual.

11th October 2024

CD021024

A complaint was submitted to the Institute of Trichologists against a registered trichologist (RT) regarding concerns over the standard of service received during consultation, and the general demeanour and vagueness of the registered trichologist (RT).

10th June 2025

ER010624

A complaint was submitted to the Institute of Trichologists against an individual who is not currently on the register of the Institute of Trichologists, regarding a lack of communication from the individual, and failure to send a report following the consultation that was held.

13th March 2024

MS020324

A complaint was submitted to the Institute of Trichologists against an individual who is not currently on the register of the Institute of Trichologists, regarding treatments / procedures undertaken and services carried out, and the clinical setting of the individual’s practice.

9th February 2024

PB020224

A complaint was submitted to the Institute of Trichologists against a registrant of the Institute of Trichologists, accusing the CT of having no qualifications to make them fit to practice as a Trichologist.

6th February 2024

JB010224

A complaint was submitted to the Institute of Trichologists against an individual who is not currently on the register of the Institute of Trichologists. The individual was claiming to be an “AIT – Member of the Institute of Trichologists” on their individual and company website and social media channels.

30th January 2024

IR010124

A complaint was submitted to the Institute of Trichologists against two individuals who are not currently on the register or students of the Institute of Trichologists. The individuals were claiming the following on their websites and social media channels: to be a “certified hair loss practitioner studying with London’s Institute of Trichology” and to have “passed exams with The London Institute of Trichology”

18th October 2023

EH101123

A complaint submitted to the Institute of Trichologists against a registrant was initially reviewed by a panel of the Independent Ethics Council. The IEC referred the complaint to the Registration Council for further investigation to obtain a clear understanding of both party’s position in this complaint.

16th October 2023

EN101023

On 29 November 2024, a panel of Registration Council members (“the panel”) of the Institute of Trichologists held a formal hearing to consider the following allegation against a CT, referred to it by the Independent Ethics Council (“the IEC”). The areas of The Institute of Trichologists Code of Professional Practice and Ethics focussed upon were: Paragraph 14, Paragraph 33 and Paragraph 15. 

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